Which is Better: Outsourcing or Shared Services?

The recent Deloitte Debate addresses the pros and cons of outsourcing vs. shared services. Every executive today should know how to speak to both sides of this debate as it underpins the first discussion around reducing costs and increasing agility.

Choosing between outsourcing and shared services does not have to be an either/or decision. Many organizations are best served by a combination of outsourcing and shared services — even within a single business function. Also, many activities can be managed effectively either way. Ultimately, success is not just determined by the approach you choose, but how well you execute it.